Press the 'windows key' + 'r' to get the 'Run' window open - Type 'printui.exe /s' (There is a space between. Now go to Control panel – Devices and printer – Select all the printer entries and remove the device. Go to Control panel – Programs and feature – Select all the HP Photosmart printer entries and uninstall them. If the copy comes out fine, I would suggest the next step would be to do a clean install of the printer software:įirst, unplug the USB cable from the printer if present. If the printer is making a good copy, then the printer hardware is fine. Place a document on the scanner glass and choose “Copy” option. Let’s first try and make a “photocopy” to determine whether the issue is with the printer or not. Now insert the ink cartridges and then try to print a test page and check if it works. Turn on the printer and wait till warm-up period finishes and the printer is idle. Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer. Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet. Remove all the ink cartridges and then try to perform a hard reset on the printer. Perform a Hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector. In the meantime, let's try these steps here: Have you tried to clean the ink cartridge contacts? Have you recently made any changes on the printer before the issue started? To provide you with an accurate solution, I'll need a few more details: Don't worry as I have a few suggestions which should help you resolve this issue. Hi for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! I understand you are having issues while printing from your HP OfficeJet printer. Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.

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